Neurosity Ltd
Effective Date: 01/12/2024
At Neurosity Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
1. Who We Are
Neurosity Ltd is a company that provides study skills support and mentoring services for neurodiverse individuals. Our mission is to empower and support individuals with neurodivergent conditions by offering tailored guidance and resources.
2. Information We Collect
We may collect and process the following types of personal data:
- Personal Identifiers: Name, date of birth, gender, and contact details (email, phone number, address).
- Educational Information: Academic history, study preferences, and learning styles.
- Health Information: Information related to neurodiversity or other relevant conditions (only with explicit consent).
- Technical Data: IP address, browser type, device information, and cookies when visiting our website.
- Payment Information: If you purchase services from us, we collect necessary payment details.
3. How We Use Your Information
We use your personal data to:
- Provide study skills support and mentoring services.
- Communicate with you regarding your sessions, progress, and updates.
- Process payments and manage accounts.
- Improve our services through feedback and research.
- Comply with legal obligations and regulatory requirements.
4. Legal Basis for Processing
We process personal data based on:
- Your Consent: When you provide explicit consent for processing sensitive information.
- Contractual Obligations: When processing is necessary to provide our services.
- Legal Compliance: When required to comply with legal obligations.
- Legitimate Interests: To improve our services and enhance user experience.
5. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your data with:
- Service Providers: Third-party providers who assist us with IT, payment processing, and analytics.
- Legal Authorities: When required by law or to protect our rights and safety.
- Partners: With your consent, we may collaborate with educational institutions or support organizations.
6. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure, and we encourage you to take precautions when sharing personal information online.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Your Rights
As a data subject, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your data where applicable.
- Objection: Object to certain processing activities.
- Data Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at [Insert Contact Information].
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be communicated via our website or direct communication.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Neurosity Ltd
[C/O Srl Accountancy, The Old Rectory Main Street, Glenfield, Leicester, England, LE3 8DG]
[admin@neurosity.co.uk]
[+447946660929]
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Neurosity Ltd
Effective Date: 01/12/2024
At Neurosity Ltd, we are committed to ensuring that your online experience is as informative and relevant as possible. This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our website.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites function efficiently and provide insights into user interactions.
2. Types of Cookies We Use
We use the following types of cookies on our website:
- Essential Cookies: Necessary for the website to function properly (e.g., login authentication, security features).
- Analytical/Performance Cookies: Help us analyze how users interact with our website to improve user experience.
- Functional Cookies: Enhance functionality by remembering user preferences and settings.
- Marketing/Advertising Cookies: Used to deliver relevant advertisements based on browsing behavior.
3. How We Use Cookies
We use cookies to:
- Improve website performance and functionality.
- Analyze website traffic and user behavior.
- Personalize content and enhance user experience.
- Manage security and authentication processes.
- Deliver targeted advertisements (with user consent).
4. Managing Cookies
You have the right to control and manage cookies on your device. You can:
- Adjust your browser settings to block or delete cookies.
- Use cookie management tools available on our website.
- Opt-out of certain third-party tracking services.
Please note that disabling some cookies may affect the functionality of our website.
5. Third-Party Cookies
We may use third-party services (e.g., Google Analytics, social media plugins) that place cookies on our site. These third parties have their own privacy policies, and we recommend reviewing them.
6. Changes to This Cookie Policy
We may update this policy periodically. Any significant changes will be communicated via our website.
7. Contact Us
If you have any questions about this Cookie Policy, please contact us at:
Neurosity Ltd
[C/O Srl Accountancy, The Old Rectory Main Street, Glenfield, Leicester, England, LE3 8DG]
[admin@neurosity.co.uk]
[+447946660929]
By continuing to use our website, you agree to the use of cookies as outlined in this policy.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Complaints Policy
Complaints Policy
Neurosity Ltd
At Neurosity Ltd, we are committed to delivering a high standard of service. However, if you are ever dissatisfied, we encourage you to share your concerns with us. We value your feedback and will address any complaints promptly, fairly, and professionally.
Stage 1 – Contacting Us
If you have a complaint or are unhappy with our service, please reach out to us:
Telephone: +4479466609929
Email: admin@neurosity.co.uk
Stage 2 – Acknowledgment
Once we receive your complaint via phone, email, or text, a designated team member will respond within one working day. If you contact us in writing, we will acknowledge receipt within two working days.
Stage 3 – Investigation and Resolution
We will investigate your complaint and aim to provide a resolution within five working days from the date you first contacted us.
Stage 4 – Escalation to a Director
If you remain dissatisfied, you can escalate your complaint by requesting to speak directly with a Director, who will respond within two working days.
Stage 5 – External Resolution for DSA Students
If you are a Disabled Students’ Allowances (DSA) student and are not satisfied with our response, you may seek further assistance from:
- Your Disability Officer or your Assessor at the Access Centre.
Stage 6 – Further Action
If you still feel that your complaint has not been resolved, you may escalate the matter to a relevant funding or regulatory body, such as:
- Student Finance England – Tel: 0300 100 0601, Email: customer_complaints@slc.co.uk
- NHS Bursaries – Tel: 0845 358 6655, Email: dsa@nhspa.gov.uk
- Student Finance Wales – Tel: 0300 100 0618
- The Open University – Tel: 0300 303 5303, Email: dsa-queries@open.ac.uk
- The Telecare Services Association – Tel: 01625 520320, Email: info@telecare.org.uk
We can provide additional contacts for relevant organizations upon request.
Data and Audit Compliance
All complaints will be recorded, and these records may be made available to regulatory authorities for auditing purposes. However, no personal data will be shared without consent.
If you have any questions about this policy, please contact us at admin@neurosity.co.uk